With the advent of the internet and social media sites has changed how buyers shop. Prior to the internets explosive growth phenomenon when a buyer needed a product they would turn to a local salesman, request brochures and other information from which to make their decision. Sales teams were the sole focus for information to make a purchase and involved early in the process. Decisions were made from the information of that sales force. Today, buyers no longer need to engage with a sales force to get the necessary information for the early stages of the buying cycle. Buyers now come to the point of purchase fully informed from online research by learning about the sellers’ product and services offering, product reputation, history without ever talking to the sales force. Buyers have compared comparable product offerings and pricing before ever seeking to make a purchase. They determine who has the best value proposition and control the purchasing process now.
This monumental shift of the control of the buying cycle has now moved from the seller and the power moved to the buyer. Buyers no longer need informed sales forces to guide them. As a fact if we engage a sales force with the buyer too early we risk losing the sale entirely.
Success in the buying cycle now is all about marketing intimacy of your prospective demographic. Understanding your target audience, targeting your message and talking to them in the language of the product offering as they know or understand it is more critical than ever. Focusing on the right channels by creating the right memorable communication experiences is the new closing modality that will resonate and convert.
(This new internet buyer is highly knowledgeable of the product offering and by such has created a more challenging environment for marketers who seek to drive high quality leads to their sales team. Quality leads is about being ever present in finding the right people at the right time.)